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Terms and Conditions

User account

For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.

Ordering

Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur cake insiders can’t accept your order In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Given the popularity and/or supply constraints of some of our products, cake insiders may have to limit the number of products available for purchase. cake insiders reserves the right to change quantities available for purchase at any time, even after you place an order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

All transactions on cake insiders are processed by DAART LIMITED-12224883

Which is located in the UK. Reach us anytime at support@cakeinsiders.com. For any other type of purchases, these terms are an agreement between you and DAART LIMITED and goods and/or services will be delivered by DAART LIMITED

 

Order Cancellations

Customers can cancel their order at anytime prior to shipping; please contact our Support Centre. However, once the order has been dispatched, the order cannot be cancelled, changed, or refunded. Upon receipt of the package, our return and exchange policy comes into effect.

Shipping and Delivery

Shipping ("ships in") times displayed on cake insiders refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond cake insiders’s control once it leaves our facilities, we suggest that if customers have a special occasion or cake project that they wish to use their item for, they should try and order their items well in advance. cake insiders cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

cake insiders provides information via banners on our site and through newsletters to customers, that provide details of shipping delays due to the Christmas peak season, and encourages customers to order in advance. We can therefore not be held responsible if a customer does not receive their order in time for Christmas.

There may be occasions when cake insiders confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, cake insiders will contact customers and offer to cancel the order and refund purchase prices in full.

We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your workplace. Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.

Customers are responsible for providing complete and accurate shipping addresses. cake insiders cannot make changes to your shipping address once a package has been shipped, and cake insiders is not liable for packages lost due to incomplete or inaccurate addresses.

cake insiders cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customer’s sole responsibility to pay this fee, if any.

All orders reported as "delivered" by shipping companies are considered delivered. cake insiders cannot be made liable of non-delivery in this case.

Any order that does not have shipping guarantee will not be the responsibility of cake insiders and the customer takes full liability for their package during the shipping process.

Exchange and Returns (Money Back Guarantee)

If when you receive your product(s), you are not completely satisfied you may return the items to us, within 30 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, Unused with all the original boxes must be intact and included, along with all packaging materials. You must first contact us before sending any item back.

The money back guarantee does not cover volume/wholesale and customized orders.

Shipping back to cake insiders is paid for by the customer. We are in general unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

By default, the refund amount cannot exceed the original order amount paid to cake insiders. cake insiders is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by cake insiders.

Non-Returnable

Discounted - sales, customised or end of line products can only be returned for repair. No refunds or replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on cake insiders that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.

Prices

Prices and availability of items are subject to change without notice. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.

Privacy Notice

Note: Newsletter subscription on the registration page checked by default. cake insiders respects customer privacy. Please read about our privacy policy.

Customer Conduct

Although cake insiders will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behaviour towards our Customer Service Team members.

Unacceptable behaviour directed towards Customer Service staff or cake insiders may, for example, include any of the following:

Aggressive, abusive and threatening behaviour. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.

Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.

Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, timelines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.

Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.

Excessive number of complaints compared to the total purchase value history.

For such behaviour, complainants may be advised and formally notified of the following:

Their language is considered offensive, abusive, threatening, and wholly unacceptable.

They must refrain from using such language, intimidation, and threats.

There will be no further exchange of correspondence on the matter if they persist with this behaviour.

cake insiders reserves the right to no longer accept orders from the customer in the future without further notice.

 

Conditions Of Use

Copyrights

All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by cake insiders and are protected by international copyright laws.

License and Site Access

cake insiders grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from cake insiders.

 

Competition Winners

VOUCHERS MUST BE USED WITHIN 14 DAYS 

Check out our competition winners! This is the complete list of all winners from competitions ran through our social media, we run regular competitions on Facebook & Instagram

All our winners are announced on our social media channels and requested to contact us to claim their prize, Please note we do not have any access to contact the customer other than posting on social media 

Competition Terms and Conditions. Competitions hosted on all social media platforms by cake insiders are open to entry internationally with the exception of employees and their close relatives and anyone otherwise connected with the organisation or judging of the competition. There is no entry fee and no purchase necessary to enter competitions. Route to entry for competitions and details of how to enter are stated in the competition postings. Multiple entries from the same person are permitted. Individuals who have liked, commented and shared on ANY/ALL social media posts from a competition day are eligible to win. These competitions are in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to cake insiders and not to any other party. Any personal data relating to the winner or any other entrants will be used solely in accordance with current data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. The rules of the competition and how to enter are as follows:

(1) The prize is as stated in the facebook posts and no cash or other alternatives will be offered. The prizes are not transferable and vouchers won must be used within 14 days. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

(2) Winners will be chosen at random, from all entries received via Facebook/ Instagram and verified by cake insiders.

(3) The winner will be announced on Facebook and must DM within 7 days of the closing date. If the winner does not get in contact or claim the prize within 7 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

(4) cake insiders will notify the winner when and where the prize can be collected / is delivered.

(5) cake insiders decision in regard to all matters to do with the competition will be final and no correspondence will be entered into. Entry into the competition will be deemed as acceptance of these terms and conditions